At COSMETEX ROLAND NEPAL, we are committed to delivering your favorite Japanese cosmetics to your doorstep with efficiency and care. Please review our shipping policy for detailed information regarding shipping methods, timelines, and charges.

1. Delivery Areas

We offer shipping services across Nepal, ensuring our products reach customers in both urban and rural areas.

2. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • Inside Kathmandu Valley: 2-4 business days.

  • Outside Kathmandu Valley: 3-7 business days (depending on location).

  • Remote or hard-to-reach areas may take longer to deliver.

4. Shipping Charges

  • Free Shipping: On orders over NPR [Insert Amount].

  • Standard Shipping Fee: NPR [Insert Amount] for orders below the free shipping threshold.

  • Additional charges may apply for remote areas or expedited delivery services.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

6. Delivery Policy

  • Ensure that the shipping address provided is accurate and complete to avoid delays.

  • In case of unsuccessful delivery attempts due to incorrect address or recipient unavailability, additional delivery fees may apply.

7. Delays or Issues

  • We strive to meet delivery timelines, but delays may occur due to factors beyond our control (e.g., natural disasters, strikes, or courier issues).

  • If your order is delayed or lost, contact us at [Insert Contact Information], and we will assist you in resolving the issue.

8. Damaged or Missing Items

  • If your order arrives damaged or with missing items, report it to us within 48 hours of delivery.

  • Provide photos of the package and the damaged products for a resolution.

9. International Shipping

At this time, we only ship within Nepal.